Frequently Asked Questions
Everything you need to know about your gothic and alternative fashion orders.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery.
What is your return policy for clothing and boots?
We offer a 30-day return policy for most items. Products must be in original, unworn condition with all tags attached. Please note that certain items like cosmetics and body jewelry are final sale for hygiene reasons.
Do you ship internationally?
Yes, we ship our dark fashion worldwide! International shipping rates and delivery times vary by country and are calculated at checkout.
How do I know which size to order?
Since we carry various alternative brands, sizing can vary. We provide a specific size chart on each product page to help you find the perfect fit for your body type.
Are your products cruelty-free and vegan?
Many of our featured brands, including TUK and Demonia, offer high-quality vegan leather options. Check the product descriptions for specific material details and vegan certifications.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Sezzle, allowing you to split your purchase into interest-free installments.